FraudSmart® Training

The Virtual Instructor-Led Training (vILT) FraudSmart® courses were designed for the new “frontline” claims personnel. These live, interactive, one-hour virtual presentations provide opportunities to participate in class and engage with the instructor. Users can choose different training topics to create a more personalized training program. These virtual sessions utilize a webinar platform. The instructors for each topic are industry experts and professionals. These courses have also been approved for continuing education credits in certain states.

Webinars work best with Google Chrome or Firefox. Internet Explorer may cause issues with poll questions.

To request CE credit, the following criteria must be met:

Attend session via computer (CE credit cannot be provided if attending the session via phone call only)
Attend session for a minimum of 55 minutes
Respond to all poll questions

Organized Fraud Activity Groups

May 1, 2025

This instructor-led webinar defines organized fraud groups and the people involved. Different organized groups are identified and instructions on how to recognize fraud indicators and action steps are explained. This course is suitable for people who work in claims, underwriting and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Nomadic Organized Crime

May 6, 2025

A nomadic person is someone who roams around or moves about from one place to another, often seasonally. Some nomadic groups do this for the purpose of committing insurance fraud. This course provides a basic overview of nomadic organized crime within the insurance industry; the schemes, fraud indicators and action steps for insurance professionals to consider.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Catastrophe Fraud

May 8, 2025

This instructor-led webinar provides an overview on how to handle routine/unscrupulous catastrophe fraud claims and describes the difference between a routine catastrophe and unscrupulous claim. A suggested action plan after a disaster has occurred is explained. This course is suitable for people who work in claims, underwriting, and other insurance company employees.

CE Credits not available

12:00 - 1:00 PM CST

Property Fraud

May 13, 2025

This instructor-led course describes different types of fraudulent property claims. Fraud indicators and action steps will be explained. This course is suitable for people who handle property claims, people who take first reports and other insurance company personnel.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Contractor Fraud

May 15, 2025

This course equips insurance fraud investigators and law enforcement personnel with the knowledge and strategies to combat contractor fraud in the aftermath of natural disasters.

CE Credits Not Available

12:00 - 1:00 PM CST

Public Adjusters & Fraud

May 19, 2025

Delve into the critical role Public Adjusters (PAs) play in navigating the complexities of claims. Learners gain insights into the detection and management of fraudulent activities, both in catastrophe claims and commercial/property claims, bolstering their understanding of internal and external reporting mechanisms. The program distinctly contrasts the roles, legal boundaries, and situational appropriateness of PAs and attorneys, supporting informed decision-making in real-world scenarios. It further enhances learners' skills in deciphering and articulating policy coverage and exclusions during catastrophic events, enriched by practical case studies for applicative understanding. Overall, this course offers a comprehensive perspective on the interplay of PAs, catastrophe claims, and fraud management, valuable to anyone involved in the insurance industry.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Elder Financial Fraud & Exploitation

May 20, 2025

Join us during Contractor Fraud Awareness for this special presentation. Missy Coyne, NICB, and guest speaker Debby Chenoweth, Baltimore County Police Department, will do a special presentation on elder financial fraud and exploitation. This type of abuse is the most common form of abuse when it comes to the older population. Discover what elder financial exploitation is, who the victims and perpetrators are and what the most common schemes are and how insurance fraud is one of the many ways in which the elderly are targeted and exploited via fraudulent policies and claims.

CE Credits Not Available

12:00 - 1:00 PM CST

Contractor Fraud SIU Panel Discussion

May 21, 2025

Join us for a compelling Contractor Fraud Panel Discussion during NICB’s 5th annual Contractor Fraud Awareness Week. Our distinguished panel of insurance industry experts will engage in a compelling discussion about Contractor Fraud and its impact on the insurance industry. New schemes, indicators and action steps from recent cases will be discussed.

CE Credits Not Available

12:00 - 1:00 PM CST

NICB "Office Hours" - Live Q&A and Discussion

May 22, 2025

Join our final Contractor Fraud Awareness Week special session. This special event will provide Claims Reps, SIUs, and others engaged in fighting contractor fraud an opportunity to get your questions answered. Submit a question in advance for our Panelists or participate in the live Q&A.

CE Credits Not Available

12:00 - 1:00 PM CST

Get the Scoop on Predatory Towing & Insurance Fraud

May 28, 2025

Join us for this live discussion with USAA’s Arron Cobb. He will answer questions about the pervasive problem of predatory towing at accident scenes. Mr. Cobb will outline indicators of predatory towing at accident scenes. And he’ll offer his insight into investigative steps that will help the industry give predatory towers the boot.

CE Credits Not Available

12:00 - 1:00 PM CST

Vehicle Theft & Fraud

May 29, 2025

This instructor-led course covers the vehicle theft problem and explains the effects to consumers and the insurance industry. Various reasons why vehicle theft/fraud is committed is explained. The characters of a Vehicle Identification Number (VIN) are described and fraud indicators and action steps will also be explained. This webinar is suitable for people who work vehicle claims and appraisers.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Boat Theft & Fraud

June 3, 2025

This virtual instructor-led course provides an overview of how to identify various types of boats and their terminology. The components of a Hull Identification Number (HIN) will be described, and boat theft and fraud indicators and action steps will be explained. This course is suitable for those who work vehicle/motor theft claims, vehicle appraisers, people who take first reports and those who work for an insurance company.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Clones, Salvage Vehicles, Counterfeit VINS & Current Trends

June 5, 2025

NICB Special Agent Chad Brown will provide a basic overview on how to inspect and identify a vehicle. Various ways to identify a fraudulent VIN are explained and fraud indicators and action steps are identified. Real case photographs and videos will be utilized to demonstrate the types of vehicles are being stolen, VIN switched and sold to innocent third parties. The student will also learn current trends and come away with signs to look for when inspecting a vehicle as being possibly VIN Switched.

CE Credits not available

12:00 - 1:00 PM CST

Mysterious Disappearance Claims

June 10, 2025

This virtual instructor-led training course on mysterious disappearance claims provides an overview on how to identify suspect scheduled property claims. An in-depth definition of what a mysterious disappearance claim will be given. Various fraud scenarios commonly used will be discussed and fraud indicators and the fundamental action steps taken will be explained. This course is intended for insurance Claims Adjusters, Insurance Fraud Investigators and/or Agents.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Fraud Trends in Commercial Agriculture Panel Discussion

June 11, 2025

Join us to learn about NICB’s new Commercial Agriculture Fraud initiative. Our experts will discuss many of the new fraud trends facing insurers in the commercial agriculture market, such as heavy equipment / vehicle insurance fraud, and livestock/crop insurance fraud. Discover the latest fraud trends and come away with the latest red flags to help determine which commercial agriculture claims require closer scrutiny.

CE Credits Not Available

12:00 - 1:00 PM CST

Intro to Elder Financial Exploitation

June 12, 2025

This course will provide the learner with an introduction to Elder Financial Exploitation. This type of abuse is the most common form of abuse when it comes to the older population. This is an overview of what elder financial exploitation is, who the victims and perpetrators are and what the most common schemes are and how insurance fraud is one of the many ways in which the elderly are targeted and exploited via fraudulent policies and claims. Learn the indicators most often encountered, ways to resolve those indicators and resources that are available to assist both victims and professionals when elder financial exploitation has been identified.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST

Auto Finance Fraud

June 17, 2025

Fraudsters engage in numerous schemes to obtain vehicles, and this course provides an overview of the rapidly growing trend of auto finance fraud. Learn the schemes that are used to fraudulently obtain vehicle financing and vehicles from dealerships and private sellers and action steps to guide your investigations.

CE Credits: DE, FL, NC, & TX

12:00 - 1:00 PM CST